Effective Date: 1st August 2026

Limited Warranty Policy

At PennyHaul.Shop, we are committed to providing quality products and excellent customer service.

As we offer products from a range of trusted suppliers and manufacturers, warranty coverage may vary depending on the product.

Where a manufacturer's warranty is included, this will be clearly stated on the relevant product page.

Products Without a Manufacturer's Warranty

Unless specifically stated otherwise, products sold by PennyHaul.Shop are not covered by an additional commercial warranty beyond your legal rights under applicable UK consumer protection laws.

This does not affect your statutory consumer rights.

Faulty or Defective Products

If your product:

• arrives damaged;
• is faulty upon arrival;
• develops a manufacturing defect within a reasonable period after delivery; or
• is not as described,

Please contact us as soon as possible.

To help us assess your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs or videos (where applicable)

We will review your claim and, where appropriate, offer:

• A replacement;
• A repair (where available);
• A full or partial refund; or
• Another suitable resolution.

Warranty Exclusions

This Warranty Policy does not cover damage caused by:

• Accidental damage
• Misuse or abuse
• Improper installation
• Normal wear and tear
• Water damage (unless the product is specifically advertised as waterproof)
• Unauthorised modifications or repairs
• Failure to follow product instructions

Product Compatibility

Customers are responsible for ensuring that they select the correct product model or variant before placing an order.

We cannot provide warranty coverage for products purchased in the wrong size, model, colour, or compatibility option due to customer selection errors.

Warranty Claims

To submit a warranty claim, please contact our Customer Support team before returning any item.

Please include:

• Order Number
• Full Name
• Description of the issue
• Photos or videos showing the problem

Returns sent without prior authorisation may not be accepted.

Statutory Consumer Rights

Nothing in this Warranty Policy limits or excludes your legal rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation in the United Kingdom.

If your product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.

Contact Us

If you have any questions regarding this Warranty Policy, please contact us.

PennyHaul.Shop

Operated by YAF21 LIMITED

Email: support@pennyhaul.shop

Phone: +44 7305 909769

Store Address:
18 Plumstead Road
London, SE18 7BZ
United Kingdom

Website: https://pennyhaul.shop