Effective Date: 1st August 2026

1. Shipping Destinations

PennyHaul.Shop currently delivers orders within the United Kingdom only.

We do not currently offer international shipping.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that processing times may be extended during busy periods, promotional events, or public holidays.

3. Delivery Time

Estimated delivery time is 3–7 business days after dispatch.

Delivery estimates are provided for guidance only and are not guaranteed.

Delivery times may vary depending on:

• Delivery location
• Courier services
• Weather conditions
• Public holidays
• High order volumes
• Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

From time to time, we may offer Free UK Delivery on eligible products or qualifying orders. Any applicable shipping promotions will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

PennyHaul.Shop is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before re-dispatch.

7. Delayed Deliveries

While we work with trusted delivery partners, delays may occasionally occur.

PennyHaul.Shop is not responsible for delays caused by:

• Courier service interruptions
• Severe weather
• Customs or government inspections (where applicable)
• Industrial action
• Events beyond our reasonable control

We will always do our best to assist customers in tracking delayed shipments.

8. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please:

• Check around your property
• Ask neighbours or household members
• Contact the courier directly

If the parcel still cannot be located, please contact our Customer Support team so we can investigate with the courier.

9. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfilment centres.

You will not be charged additional shipping fees where separate shipments are required.

10. Delivery Refusal

If a customer refuses delivery of an order without a valid reason, any return shipping fees or costs incurred may be deducted from any eligible refund, where permitted by applicable law.

11. Incorrect Shipping Information

If you notice an error in your shipping address after placing an order, please contact us immediately.

We cannot guarantee that address changes can be made once an order has entered processing or has been dispatched.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

PennyHaul.Shop

Operated by:
YAF21 LIMITED

Store Address:
18 Plumstead Road
London, SE18 7BZ
United Kingdom

Registered Office:
727 Barking Road, Suite 19
London, E13 9ES
United Kingdom

📧 Email: support@pennyhaul.shop

📞 Phone: +44 7305 909769

🌐 Website: https://pennyhaul.shop

Fulfilment Information : Products may be shipped from different fulfilment centres depending on stock availability. As a result, if you order multiple items, they may arrive in separate packages and on different delivery dates.