Effective Date: 1st August 2026

Introduction

Welcome to PennyHaul.Shop.

These Terms of Service ("Terms") govern your access to and use of the PennyHaul.Shop website and all related products and services provided through our online store.

By accessing, browsing or purchasing from our website, you agree to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

PennyHaul.Shop is operated by:

YAF21 LIMITED

Company Registration Number (CRN): 16056890

Registered Office:

727 Barking Road
Suite 19
London E13 9ES
United Kingdom

Store Address:

18 Plumstead Road
London SE18 7BZ
United Kingdom

Customer Support:

Email:
support@pennyhaul.shop

Phone:
+44 7305 909769

Website:
https://pennyhaul.shop

2. Eligibility

To place an order through PennyHaul.Shop you must:

• Be at least 18 years old, or
• Have permission from a parent or legal guardian.

By placing an order, you confirm that all information you provide is accurate, complete and up to date.

We reserve the right to refuse service or cancel orders if false, misleading or fraudulent information has been provided.

3. Customer Account

You may create an account to improve your shopping experience.

You are responsible for:

• Keeping your login details secure
• Maintaining accurate account information
• All activity carried out under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

4. Products

We strive to ensure that all product information, descriptions, specifications and images are as accurate as possible.

However:

• Colours may vary depending on your screen or device.
• Packaging may change from time to time.
• Minor differences between product images and the actual product may occur.

Such differences do not constitute a product defect.

We reserve the right to discontinue products or modify product information without prior notice.

5. Orders

Placing an order does not automatically create a legally binding contract.

Your order becomes accepted only after:

• Payment has been successfully authorised; and
• You receive an Order Confirmation email from PennyHaul.Shop.

We reserve the right to:

• refuse any order;
• cancel suspected fraudulent transactions;
• limit purchase quantities;
• refuse bulk or commercial orders.

If an order is cancelled after payment has been taken, a full refund will be issued using the original payment method.

6. Prices

All prices displayed on PennyHaul.Shop are shown in British Pounds Sterling (GBP £).

Prices may change without prior notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a pricing error is discovered after an order has been placed, we reserve the right to:

• cancel the order, or
• contact you before processing the order.

7. Payments

We accept secure payments through Shopify's approved payment gateways.

Depending on availability, payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Other secure payment methods offered during checkout.

Your payment information is processed securely by our payment providers.

PennyHaul.Shop does not store your complete payment card details.

8. Shipping & Delivery

PennyHaul.Shop currently delivers orders within the United Kingdom.

Orders are generally processed within 1–2 business days. Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery times may vary due to:

• courier delays;
• public holidays;
• severe weather conditions;
• high order volumes; or
• other circumstances beyond our reasonable control.

We are not responsible for delays caused by third-party delivery providers after an order has been dispatched.

9. Order Tracking

Where tracking is available, customers will receive tracking details by email after the order has been dispatched.

Tracking information may take up to 48 hours to become active depending on the courier.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address before completing their purchase.

PennyHaul.Shop is not responsible for delays, failed deliveries, or additional charges resulting from:

• incorrect addresses;
• incomplete addresses;
• customer refusal to accept delivery.

If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be re-dispatched.

11. Risk of Loss

Ownership and responsibility for products pass to the customer once the order has been delivered to the shipping address provided during checkout.

If a parcel is confirmed as delivered by the courier but cannot be located, customers should first contact the courier and check with household members or neighbours before contacting us.

12. Returns

We offer a 14-day return policy.

You may request a return within 14 days from the date your order is delivered.

To qualify for a return, items must:

• be unused;
• be in their original condition;
• include original packaging where applicable;
• include all accessories supplied with the product.

Returns that do not meet these conditions may be refused.

13. Non-Returnable Items

For hygiene, safety and product protection reasons, certain products cannot be returned once opened or used.

These may include:

• personal care items;
• beauty products;
• hygiene products;
• customised or personalised products;
• gift cards;
• clearance or final sale items;
• any product clearly marked as non-returnable.

This does not affect your statutory rights where products are faulty or not as described.

14. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Refund processing times depend on your payment provider and may take several business days after approval.

Original shipping charges are generally non-refundable unless required by applicable UK consumer law or where the return results from our error.

15. Damaged, Faulty or Incorrect Items

If your order arrives:

• damaged;
• defective;
• incomplete; or
• incorrect,

please contact us within 48 hours of delivery.

Where possible, please include:

• your order number;
• photographs of the product;
• photographs of the packaging; and
• a brief description of the issue.

After reviewing your claim, we may offer:

• a replacement;
• a refund; or
• another appropriate resolution.

16. Order Cancellations

Orders may only be cancelled before they have been processed for dispatch.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

Customers wishing to cancel an order should contact our Customer Support team as soon as possible.

17. Promotions & Discount Codes

From time to time, PennyHaul.Shop may offer promotional discounts, coupon codes or special offers.

Unless otherwise stated:

• promotions cannot be combined;
• discount codes have no cash value;
• promotions may expire without notice;
• We reserve the right to withdraw or modify promotions at any time.

Orders placed before or after a promotion cannot be adjusted retrospectively.

18. Intellectual Property

All content available on PennyHaul.Shop, including but not limited to text, graphics, logos, icons, images, videos, product descriptions, website design, layouts, software, and other materials, is the property of YAF21 LIMITED or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may access and use our website solely for personal, non-commercial purposes.

You may not, without our prior written permission:

• copy or reproduce website content;
• modify or distribute our materials;
• republish or commercially exploit any content;
• use our trademarks, logos, or branding;
• create derivative works based on our website.

Unauthorised use may result in legal action.

19. User Content & Reviews

Customers may submit product reviews, ratings, comments, photographs, or other content.

By submitting content, you confirm that:

• you own the rights to the content;
• the content is truthful and accurate;
• the content does not infringe the rights of any third party.

By submitting content, you grant PennyHaul.Shop a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, publish, and distribute that content for marketing, promotional, and operational purposes.

We reserve the right to edit, refuse, or remove any content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

20. Acceptable Use

You agree to use our website lawfully and responsibly.

You must not:

• engage in fraudulent activity;
• attempt unauthorised access to our systems;
• interfere with website security;
• upload malicious software or viruses;
• impersonate another person;
• misuse discount codes or promotions;
• use automated bots or scraping tools without written permission;
• disrupt the normal operation of our website.

Any violation may result in suspension or permanent restriction of access to our Services.

21. Third-Party Services

Our website may contain links to third-party websites, applications, payment providers, delivery companies, or other services.

These third-party services operate independently from PennyHaul.Shop.

We are not responsible for:

• third-party websites;
• external content;
• third-party privacy practices;
• services provided by external companies.

Customers should review the relevant policies before using third-party services.

22. Product Availability

All products are offered subject to availability.

Although we make every effort to maintain accurate inventory information, products may occasionally become unavailable.

If an item cannot be supplied after an order has been placed, we will notify you and provide either:

• a full refund; or
• an alternative solution where appropriate.

23. Website Availability

We aim to keep PennyHaul.Shop available at all times.

However, we do not guarantee uninterrupted access.

Temporary interruptions may occur due to:

• maintenance;
• software updates;
• technical failures;
• security incidents; or
• events beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

24. Disclaimer of Warranties

PennyHaul.Shop and all products and services are provided on an "as available" and "as is" basis, except where consumer rights under applicable law provide otherwise.

While we make reasonable efforts to ensure the accuracy of information published on our website, we do not guarantee that:

• all information will always be complete or error-free;
• the website will always operate without interruption;
• every product image will exactly represent the delivered item.

Nothing in these Terms excludes any statutory rights available to consumers under applicable UK consumer protection legislation.

25. Limitation of Liability

To the fullest extent permitted by law, PennyHaul.Shop and YAF21 LIMITED shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from:

• delays in delivery;
• interruption of website services;
• misuse of products;
• customer negligence;
• events beyond our reasonable control.

Our total liability relating to any order shall not exceed the amount paid by the customer for that order, except where liability cannot legally be limited under applicable law.

Nothing in these Terms excludes liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence;
• any rights that cannot legally be excluded under UK law.

26. Force Majeure

PennyHaul.Shop shall not be held responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

• natural disasters;
• severe weather;
• strikes;
• war;
• terrorism;
• government restrictions;
• pandemics;
• transportation disruptions;
• courier failures;
• internet or telecommunications outages.

Where such events occur, we will make reasonable efforts to minimise disruption and resume normal operations as soon as practicable.

27. Privacy

Your privacy is important to us.

Our collection, use, storage, and protection of personal information are governed by our Privacy Policy, which forms part of these Terms of Service.

By using PennyHaul.Shop, you consent to the collection and processing of your personal information in accordance with our Privacy Policy and applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

28. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time.

Any changes will become effective immediately upon publication on our website unless otherwise stated.

Your continued use of PennyHaul.Shop after any changes have been published constitutes your acceptance of the updated Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

29. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or relating to these Terms or your use of PennyHaul.Shop shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

30. Dispute Resolution

If you have any concerns regarding an order or our services, we encourage you to contact our Customer Support team first so that we can work towards a fair and timely resolution.

Most issues can be resolved quickly through direct communication without formal legal proceedings.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

31. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be interpreted, where possible, to reflect its original intent while remaining legally enforceable.

32. No Waiver

Failure by PennyHaul.Shop or YAF21 LIMITED to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver shall only be effective if confirmed in writing by an authorised representative of YAF21 LIMITED.

33. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cookie Policy, and any other policies published on PennyHaul.Shop, constitute the entire agreement between you and PennyHaul.Shop regarding your use of our website and services.

They replace any previous agreements, communications, or understandings relating to the same subject matter.

34. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the details below.

PennyHaul.Shop

Operated by:
YAF21 LIMITED

Company Registration Number (CRN):
16056890

Registered Office:
727 Barking Road, Suite 19
London, E13 9ES
United Kingdom

Store Address:
18 Plumstead Road
London, SE18 7BZ
United Kingdom

Customer Support Email:
support@pennyhaul.shop

Telephone:
+44 7305 909769

Website:
https://pennyhaul.shop