Refund policy

Effective Date: 1st August 2026

1. Our 14-Day Return Policy

At PennyHaul.Shop, we want you to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, and documentation (where applicable).
  • Be accompanied by proof of purchase or your order number.

Returns requested after the 14-day return period may not be accepted.

2. Items That Cannot Be Returned

For hygiene, health, safety, or product protection reasons, we cannot accept returns for:

  • Opened or used personal care products
  • Beauty and cosmetic items once opened
  • Hygiene products
  • Gift cards
  • Digital products or downloadable content
  • Personalised or customised products
  • Clearance or final sale items (unless faulty)

This does not affect your statutory rights if an item is faulty or not as described.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete

Please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)

After reviewing your claim, we may offer:

  • A replacement
  • A refund
  • Store credit
  • Another suitable solution

4. How to Start a Return

To request a return, please contact our Customer Support team before sending any items back.

📧 Email: support@pennyhaul.shop

Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

Returns sent without prior authorisation may not be accepted.

5. Return Shipping Costs

If the return is due to:

  • A change of mind
  • Ordering the wrong item
  • No longer wanting the product

The customer is responsible for the return shipping costs.

If the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item sent by us

PennyHaul.Shop will arrange an appropriate resolution, which may include covering the return shipping costs where applicable.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Original shipping charges are generally non-refundable unless required by applicable law or where the return is due to our error.

7. Exchanges

We currently do not offer direct exchanges.

If you require a different colour, size, model, or product, please return the eligible item (if applicable) and place a new order through our website.

8. Order Cancellations

Orders may only be cancelled before they have been processed for dispatch.

Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible.

If you wish to cancel your order, please contact us as soon as possible.

9. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes your statutory rights under applicable consumer protection laws in the United Kingdom.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us.

PennyHaul.Shop

Operated by:
 YAF21 LIMITED

Store Address:
 18 Plumstead Road
 London, SE18 7BZ
 United Kingdom

Registered Office:
 727 Barking Road, Suite 19
 London, E13 9ES
 United Kingdom

📧 Email: support@pennyhaul.shop

📞 Phone: +44 7305 909769

🌐 Website: https://pennyhaul.shop

Note: For Return Address, Please do not return products to the address printed on the parcel or the manufacturer's address. Customers must contact PennyHaul.Shop first to obtain the correct return instructions and authorised return address.